Troubleshooting KYC and Payment Issues

When something goes wrong during checkout or verification, this section has you covered. Use the guides below to diagnose and fix the most common issues your users run into — without needing to wait on us.

• 🆔 Identity Verification (KYC) — Pending reviews, rejection reasons, document requirements, and resubmission steps.
• 💳 Payment Failures — Error codes, card declines, 3DS failures, session timeouts, and how to fix them.