General FAQ

Do you have further questions? Below you'll find answers to the most frequently asked questions we receive about Wert.

I’m not receiving the OTP sent to my phone while testing in sandbox?

OTP SMS is not sent on the sandbox; the code is always 0000.

What is the fee structure?

The customer pays for any blockchain or gas fees, and Wert charges a 4% fee on the total value of the transaction.

You can add a 1% optional service fee, which would be payable to you by Wert. In this case, we would charge customers a 5% fee.

The optional service fee can be activated and deactivated from your Partner Dashboard. The fee can be paid in crypto (BTC or USDC on Polygon) or fiat (USD or EUR).

Payments are subject to a minimum withdrawal of 500 USD and will be processed upon request.

There is an additional option for partners to sponsor processing and network fees for the user which would be invoiced to you monthly, please contact us to set this up.

How long will the integration take?

The integration is designed to take only a few days to complete, but it will ultimately depend on how much resource you can assign to it. Most of our partners complete the integration in less than one week, and once you have finished testing on sandbox, you can switch to production almost instantly.

What do I need to go live?

You can check our going live guide, which contains all the necessary information.

Do you have any integration examples?

Some example integrations are in our GitHub repo.

What countries and US states are supported?

Please check our website for the most up-to-date information on service availability.

What are the KYC requirements for end users?

There are two KYC levels:

  1. Non-document KYC (LKYC) allows customers to make crypto purchases up to €1,000 and NFT purchases up to €5,000. This limit is applied to the lifetime of the profile and upon reaching a limit, customers will need to complete document KYC. LKYC requires only a name, date of birth, and billing address. In most cases, LKYC takes just a few seconds to complete; however, if a manual review is necessary, it could take longer.

  2. Document KYC (FKYC) allows customers to make crypto purchases up to €10,000/week and NFT purchases up to €20,000/week. Customers are required to provide proof of identity (such as a driver’s license or passport), proof of address that is less than three months old (such as bank statement or utility bill), and to complete a liveness check (it’s similar to a video selfie). US residents can also choose to complete FKYC by instead providing just their driver’s license and completing the liveness check. In most cases, FKYC takes just a few seconds to complete; however, if a manual review is necessary, it could take longer.

What are the minimum and maximum purchase values?

The minimum purchase value is $1, and the maximum is $10,000 for crypto and $20k USD for NFT, depending on the customer’s KYC level limit.

What are the supported payment methods?

Wert supports credit and debit card payments in USD and EURO on the Mastercard, Visa, AmEx, JCB and Discover networks. Apple Pay is also available with some additional steps; please get in touch with us to set this up.

Where can I direct my end users for support?

You can redirect your users to the Wert help center to talk to our team via live chat. Alternatively, they can email us at [email protected].

Where can I find more information about Wert?

Wert is a licensed virtual currency provider regulated by relevant Estonia and the USA authorities. You may wish to refer to the following certificates and documents:

You can find further information on our website in the about us section.

How can I stay updated with Wert’s developments?

Check our website here and roadmap periodically or join our Discord server. Please let us know if you are a partner so we can assign you the partner role on Discord.

If a user opens a chargeback claim, who is responsible?

Since we are essentially the merchant accepting the payment on behalf of your store/service, we take all responsibility for any chargeback claims.

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