General FAQ

Do you have further questions? Below you'll find answers to the most frequently asked questions we receive about Wert.

I’m not receiving the OTP sent to my phone while testing in sandbox?

OTP SMS is not sent on sandbox, the code is always 0000.

What is the fee structure?

The customer pays for any blockchain or gas fees and Wert charges a 4% fee on the total value of the transaction.

You can opt to add a 1% optional service fee which would be payable to you by Wert. In this case, we would charge customers a 5% fee.

The optional service fee can be activated and deactivated from your Partner Dashboard. The fee can be paid out in crypto (BTC or USDC on Polygon) or fiat (USD or EUR).

Payments are subject to a minimum withdrawal of 500 USD and will be processed upon request.

How long will the integration take?

The integration is designed to only a few days but it will ultimately depends on how much resource you can assign to it. Most of our partners complete the integration in less than one week and once you have finished testing on sandbox, you can switch to production almost instantly.

What do I need to go live?

You can check our going live guide which contains all the information you will need.

Do you have any integration examples?

You can find some example integrations in our GitHub repo.

What countries and US states are supported?

Please check our website for the most up-to-date information on service availability.

What are the KYC requirements for end users?

There are two KYC levels:

  1. Non-document KYC (LKYC) allows customers to make crypto purchases up to €1,000 and NFT purchases up to €5,000. This limit is applied to the lifetime of the profile and upon reaching a limit, customers will need to complete document KYC. LKYC requires only a name, date of birth and billing address. In most cases, LKYC takes just a few seconds to complete however, if a manual review is necessary, it could take longer.

  2. Document KYC (FKYC) allows customers to make crypto purchases up to €10,000/week and NFT purchases up to €20,000/week. Customers are required to provide proof of identity (such as driver's licence or passport), proof of address that is less than three months old (such as bank statement or utility bill), and to complete a liveness check (it's similar to a video selfie). US residents can also choose to complete FKYC by instead providing just their driver's licence and completing the liveness check. In most cases, FKYC takes just a few seconds to complete however, if a manual review is necessary, it could take longer.

What are the minimum and maximum purchase values?

The minimum purchase value is always $5 USD; the maximum purchase value is the smallest of $10,000 or the customer's KYC level limit.

What are the supported payment methods?

Wert currently supports credit and debit card payments on the Mastercard and Visa networks. Apple Pay is also available with some additional steps, please contact us to set this up.

AmEx, JCB, UnionPay and other networks are not currently supported.

Where can I direct my end users for support?

You can redirect your users to the Wert help centre to talk to our team via live chat. Alternatively, they can email us at [email protected].

Where can I find more information about Wert?

Wert is a licensed virtual currency provider and is regulated by relevant authorities in Estonia and USA. You may wish to refer to the following certificates and documents:

You can find further information in the about us section on our website.

How can I stay updated with Wert's developments?

Check our website here periodically or join our Discord server. Please let us know if you are a partner so that we can assign you the partner role on Discord.

If a user opens a chargeback claim, who is responsible?

Since we are essentially the merchant accepting the payment on behalf of your store/service, we take all responsibility for any chargeback claims.