General FAQ

I’m not receiving the OTP sent to my phone while testing in sandbox?

OTP SMS is not sent on the sandbox; the code is always 0000.

What is the fee structure?

The customer pays for any blockchain or gas fees, and Wert applies a processing fee on the total value of the purchased cryptocurrency. The exact processing fee depends on your agreement with us.

You can also enable an optional service fee, which is payable to you by Wert. When activated, this fee is added on top of the standard processing fee and passed on to the customer.

The optional service fee can be activated or deactivated from your Partner Dashboard. It can be paid out in crypto (BTC or USDC on Polygon) or fiat (USD or EUR). Payments are subject to a minimum withdrawal of 500 USD and will be processed upon request.

Additionally, partners may choose to sponsor processing and network fees for their users. In this case, those costs would be invoiced to you monthly. Please contact us if you’d like to enable this option.

How long will the integration take?

The integration is designed to take only a few days to complete, but it will ultimately depend on how much resource you can assign to it. Most of our partners complete the integration in less than one week, and once you have finished testing on sandbox, you can switch to production almost instantly.

What do I need to go live?

You can check our going live guide, which contains all the necessary information.

Do you have any integration examples?

Some example integrations are in our GitHub repo.

What countries and US states are supported?

Please check our website for the most up-to-date information on service availability.

What are the KYC requirements for end users?

There are two KYC levels:

Non-document KYC (LKYC) allows customers to make crypto purchases up to $1,000 and NFT purchases up to $5,000. This limit is applied to the lifetime of the profile and upon reaching a limit, customers will need to complete document KYC. LKYC requires only a name, date of birth, and billing address. In most cases, LKYC takes just a few seconds to complete; however, if a manual review is necessary, it could take longer.
Document KYC (FKYC) allows customers to make crypto purchases up to $10,000/week and NFT purchases up to $20,000/week. Customers are required to provide proof of identity (such as a driver’s license or passport), proof of address that is less than three months old (such as bank statement or utility bill), and to complete a liveness check (it’s similar to a video selfie). US residents can also choose to complete FKYC by instead providing just their driver’s license and completing the liveness check. In most cases, FKYC takes just a few seconds to complete; however, if a manual review is necessary, it could take longer.

What are the minimum and maximum purchase values?

The minimum purchase value is $1 for everything except for BTC, which is $30, and the maximum is $10,000 for crypto and $20,000 for NFT, depending on the customer’s KYC level limit.

What are the supported payment methods?

For crypto payments Wert supports Googlepay, ApplePay, Mastercard and Visa credit and debit cards.

For NFT payments Wert additionally supports AmEx, JCB and Discover networks.

Apple Pay is only available with some additional steps; please get in touch with us to set this up.

What currencies are supported?

USD and EUR

Where can I direct my end users for support?

You can redirect your users to the Wert help center to talk to our team via live chat. Alternatively, they can email us at [email protected].

Where can I find more information about Wert?

Wert is a licensed virtual currency provider regulated by relevant Estonia and the USA authorities. You may wish to refer to the following certificates and documents:

You can find further information on our website in the about us section.

How can I stay updated with Wert’s developments?

Check our website here and roadmap periodically or join our Discord server. Please let us know if you are a partner so we can assign you the partner role on Discord.

If a user opens a chargeback claim, who is responsible?

Wert acts as the merchant of record and manages all chargebacks directly with the payment processors. Wert covers all chargebacks related to confirmed fraud cases. However, partners are financially responsible for non-fraud chargebacks, such as disputes arising from product or service issues. Wert will handle the process but may invoice the partner for non-fraud cases according to the fee schedule in the partner agreement.